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Mosebe Enterprise respects your privacy and is committed to protecting your personal information.
This Privacy Policy / POPIA Notice explains how Mosebe Enterprise collects, uses, stores, shares, and protects personal information when you visit our website, contact us, submit forms, request product information, purchase or receive products, request support, or interact with our services.
This notice is intended to support compliance with the Protection of Personal Information Act, 2013. POPIA sets minimum requirements for the lawful processing of personal information by public and private bodies in South Africa.
For purposes of this Privacy Policy, Mosebe Enterprise is the responsible party for personal information that we collect and process through our website, communication channels, customer forms, product support processes, and related business activities.
This Privacy Policy applies to personal information collected through:
This Privacy Policy does not replace any specific product agreement, warranty policy, employment policy, supplier agreement, or customer contract that may apply separately.
Depending on how you interact with Mosebe Enterprise, we may collect the following types of information:
3.1 General Contact Information
3.2 Customer and Product Information
3.3 Website and Technical Information
When you use our website, we may collect limited technical information such as:
3.4 Communication Information
We may keep records of communication sent to or from Mosebe Enterprise, including:
3.5 Business, Supplier, and Partner Information
If you are a supplier, partner, funder, investor, service provider, school, institution, or business contact, we may process information such as:
Mosebe Enterprise may process personal information for lawful and reasonable business purposes, including:
We process personal information where one or more lawful grounds apply, including where:
POPIA sets conditions for lawful processing, including accountability, processing limitation, purpose specification, further processing limitation, information quality, openness, security safeguards, and data subject participation.
We may collect personal information directly from you, when you:
We may also collect information from authorised third parties where lawful and necessary, such as:
Our website may use cookies or similar technologies to improve website performance, understand visitor behaviour, remember preferences, and support website security.
Cookies are small files placed on your device when you visit a website.You may disable cookies through your browser settings, but some parts of the website may not work properly if cookies are disabled.
If Mosebe Enterprise uses analytics tools, advertising pixels, embedded content, or third-party tracking tools, this section should be updated to name those tools specifically.
Mosebe Enterprise does not sell personal information.We may share personal information only where lawful and necessary, including with:
Where we use third-party service providers, we aim to ensure that they only process personal information for authorised purposes and apply reasonable security measures.
Some personal information may be stored or processed using cloud-based systems, hosting providers, email services, or software platforms that operate outside South Africa.
Where personal information is transferred outside South Africa, Mosebe Enterprise will take reasonable steps to ensure that the information remains protected through appropriate safeguards, contractual arrangements, platform security measures, or other lawful mechanisms.
Mosebe Enterprise takes reasonable technical and organisational measures to protect personal information against:
Security measures may include:
However, no method of electronic storage, online transmission, email communication, or internet-based service can be guaranteed to be completely secure.
Mosebe Enterprise will keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or allowed by law.
Retention periods may depend on:
When personal information is no longer needed, Mosebe Enterprise will take reasonable steps to delete, destroy, de-identify, or securely archive it.
As a data subject, you have rights under POPIA. These may include the right to know when personal information is collected, the right to access personal information, the right to request correction or deletion, the right to object to certain processing, and the right to complain to the Information Regulator.
You may contact Mosebe Enterprise to request:
We may need to verify your identity before processing a request.
Some requests may be limited where Mosebe Enterprise is required or permitted by law to keep certain information.
Mosebe Enterprise may contact you with updates, product information, service information, or opportunities where legally allowed.
We will only send direct marketing where:
You may opt out of direct marketing communications at any time by using the unsubscribe option where available or contacting Mosebe Enterprise directly.
Mosebe Enterprise does not intentionally collect personal information from children without appropriate consent from a parent, guardian, school, authorised institution, or lawful representative where required.
Where Mosebe Enterprise works with schools, education programmes, youth initiatives, or community projects, additional consent, safeguarding, and institutional processes may apply.
Personal information of children should only be processed where lawful, necessary, and properly authorised.
When customers request support, repairs, inspection, or warranty assistance, Mosebe Enterprise may collect information related to the product and customer.
This may include:
information is used for support, safety, warranty handling, quality control, product improvement, and recordkeeping.
Where payment is required, Mosebe Enterprise may process limited payment-related information, such as:
Mosebe Enterprise should avoid storing full card details unless using a properly authorised and secure payment service provider.
Payment information may be processed by banks, payment gateways, accounting systems, or finance service providers where applicable.
Our website may contain links to third-party websites, platforms, social media pages, payment tools, partner sites, or embedded content.
Mosebe Enterprise is not responsible for the privacy practices, security, content, or terms of third-party websites.
Users should review the privacy policies of third-party platforms before submitting personal information to them.
Mosebe Enterprise should appoint or identify an Information Officer responsible for POPIA-related matters.
The Information Regulator explains that Information Officer responsibilities include encouraging compliance with lawful processing conditions, dealing with POPIA requests, working with the Regulator during investigations, and otherwise ensuring compliance with POPIA.
Until formal details are added, privacy-related enquiries may be sent to Mosebe Enterprise through the official contact details listed on the website.
If you believe your personal information has been processed unlawfully or your privacy rights have been affected, you may contact Mosebe Enterprise first so that we can try to resolve the matter.
You may also lodge a complaint with the Information Regulator of South Africa.
Mosebe Enterprise may update this Privacy Policy from time to time.
The latest version will be published on this page with an updated “Last updated” date.
Continued use of our website or services after changes are published means that you acknowledge the updated Privacy Policy.
For privacy-related questions, requests, or complaints, please contact:
Mosebe Enterprise
