Warranty Policy

Every Tsepho V3 unit is built with safety, durability, and long-term reliability in mind. We stand behind the quality of our engineering and local manufacturing process.
Each Tsepho V3 includes:
● 12-Month Limited Warranty on manufacturing defects
● Coverage on battery performance and internal electrical systems
● Protection against component failure under normal household use
Our warranty ensures that households are not left vulnerable if an issue arises. If a unit experiences a manufacturing-related fault within the warranty period, our team will inspect, repair, or replace the affected component at no additional cost.
Because we manufacture locally, support is fast, accessible, and community-based — not outsourced or imported.
Energy access should come with peace of mind.
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Owners Manual

The Tsepho V3 is designed to be simple, safe, and easy to operate — even for first-time solar users.
Our comprehensive Owners Manual includes:
Installation guidelines
Safe charging instructions
Battery care best practices
Load management tips
Troubleshooting support
Safety precautions
We believe user education is just as important as the technology itself. Proper use ensures longer battery life, improved performance, and safer households.
The user manual is available in English, isiXhosa, and Afrikaans to ensure every household can operate their system safely, confidently, and independently.
Download User Manual

Add-on Materials

Every home is different and we design our solutions to adapt accordingly.
To ensure safe and professional installation, we offer optional add-on materials and installation support services, including:
DC wiring extensions
Installation accessories
Professional installation assistance (where required)
Our trained team ensures that each installation meets safety standards and protects households from fire risks caused by unsafe wiring.
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